During
the past few years there has been a quiet revolution in the travel sector as
more and more firms turn to Bulk SMSService Provider In Gujarat to
manage and share information. It is thought that around 80% of the travel
industry use mobile messaging to communicate with customers, including big
names such as Continental Airlines, Expedia, lastminute.com and Avis. From
alerts on reduced fares, to 2-way messaging to book tickets or reserve rental
cars, or to provide travel information updates, text messages are changing the
way that the travel industry interacts with consumers.
Meeting the
challenges faced the travel industry
By
its very nature, the travel industry needs to be able to connect with customers
on the go. Bulk SMS Ahmedabad enables
travel firms to get important - and often time-sensitive information - to their
customers and stakeholders quickly and cost-effectively. While some of the
challenges faced by the travel sector are beyond their control (such as
fluctuating fuel prices and taxes) others factors such as falling passenger numbers
and increased competition they can try to overcome themselves. These businesses
can use Bulk SMS Service Provider In Ahmedabad
to provide up-to-the-minute information on fares, routes and schedules. Or they
use 2-way messaging to make it easier for consumers to book their flight, car,
room or taxi.
Players
within the travel sector are increasingly looking for ways to add value to
their service in a cost-effective manner. Here using text messages can pay real
dividends as it enables businesses to reach thousands of consumers simultaneously.
And, by sending text messages containing relevant information to their
customers in a timely manner, businesses can improve their consumers' travel
experiences thereby helping to cement customer loyalty.
Bulk SMS Ahmeadabad |
Mobile
messaging can be useful at every stage of the consumer cycle, from purchasing
to confirmation, as well as customer support and feedback. And, let's not
forget that Bulk SMS Service Provider InGujarat has the highest response
rate of any customer communication channel and that it just cost a few cents to
send SMS messages to anywhere in the world. Using SMS to interact with
customers gives travel companies - both big and small - a key differentiator
for their business by providing a low cost, high value service. This makes
mobile messaging a highly effective and affordable way to interact with
customers, which is why many within the travel industry see it as a key
component of their business strategy.